Airport Delivery and Pick-up: Fees and Conditions
Fee includes both delivery & pick-up, based on the MEET times for the airport – not flight arrival & departure times:
Normal Delivery Hours: 
$50 fee for delivery & pick-up 8:00 am – 5:00 pm
Outside Normal Hours:
$60 fee for delivery & pick-up 7:00 am – 8:00 am  / 5:00 pm – 6:00 pm
$70 fee for delivery & pick-up 6:00 am – 7:00 am  / 6:00 pm – 7:00 pm
$10 per hr additional fee – extended delivery and/or pick-up times outside delivery hours
** Time slots above determine delivery/pick-up fee.
Example: If your flight arrives at 3pm, we would meet you approximately 30 minutes later – 3:30pm. This would be the $50 fee time slot. However, if your departure flight is at 8:15am and we would meet you at 7am, this would be the $60 fee time slot. For your order, you will only be charged the one-time airport fee of $60.
*** Additional fee will apply if customer fails to notify their driver of any delay within 2 hours of scheduled delivery or pickup time.
**** Airport delivery and pick up times require a minimum of 24 hours’ notice. Requests within the 24-hour period are subject to an additional $25 fee. We will do our best to accommodate!!
How it Works: Curbside Delivery & Pick-up
Curbside Delivery
  • The driver will wait in cell phone waiting area until customer is curbside outside Baggage Claim.
  • Customer is to call or text once they arrive at baggage claim area (before collecting bags).
  • The driver will pull curbside at baggage claim for customer to collect their rental equipment.
    • We are NOT allowed to install car seats
Curbside Pick-up
  • The driver will wait in cell phone waiting area until customer pulls into drop-off area.
  • Customer is to call or text when approaching the Check-In area upon arrival.
  • The driver will pull up to customer vehicle to collect the rental equipment.
Communication
  • We will need all flight arrival & departure information (airline, flight #, flight time)
  • 48 hours prior to arrival: The driver will email guest to verify customer itinerary is the same & provide details of delivery protocol
  • Day of arrival for CUSTOMER:
    • Customer is to text/call when flight is departing for Charleston to confirm it is on time (or otherwise).
    • Customer is to text/call when they land in Charleston
    • Customer is to text/call when ready for driver to come curbside Baggage Claim
  • Day before departure: Delivery driver will text guest to confirm scheduled meeting time for return of equipment
  • Day of departure: 
    • Customer is to text/call when departing for airport to confirm ETA
    • Customer is to text/call when ready for driver (who is waiting in the cell phone waiting area) to meet them curbside.
*REMINDER:* It is the CUSTOMER’S responsibility to notify us of any changes, delays, etc. regarding scheduled delivery & pick up times. * An Additional $25 fee will apply if customer fails to notify of any delay within 2 hours of scheduled delivery or pickup time - communication is key for us all!

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